FAQ

Got a question about our tours?

Hopefully, this page can help!

 

How can I check availability?

 

To check availability for a specific Tour & Date, choose your tour and go to the booking page, from here you will select the number of guests and date, then you will see a message saying "We do have availability" or "We are sold out on this date"

 

 

Cancellation Policy

 

IF YOU BOOKED THROUGH A THIRD PARTY, THEIR CANCELLATION POLICY WILL APPLY

• ALL TOURS ARE 100% NON-REFUNDABLE IF PURCHASED WITHOUT CANCELLATION INSURANCE, BUT CAN BE RESCHEDULED FOR ANY DATE IN THE NEXT 12 MONTHS SUBJECT TO AVAILABILITY. 
• WE NEED AT LEAST 24 HOURS NOTICE FOR ALL REQUESTS TO RESCHEDULE, WHICH MUST BE MADE IN WRITING, BY EMAIL.
• ANY TOUR PURCHASED WITH CANCELLATION INSURANCE WILL BE 100% REFUNDABLE (LESS THE CANCELLATION INSURANCE FEE) IF CANCELLED WITH 72 HOURS NOTICE.
• CANCELLATIONS MUST BE MADE IN WRITING, BY EMAIL.

We accept VISA & MasterCard. Prices are quoted in Canadian dollars unless otherwise stated. The individual booking the tour is ultimately responsible for payment for the entire group.

 

What is Cancellation Insurance?

 

We offer Cancellation Insurance for all Tour Reservations, this can either be purchased at the time of booking, or you can also add this on within 24 hours of making a reservation.  The cost of the Cancellation Insurance is - $10 per person + HST.

With Cancellation Insurance, you are able to cancel your tour, so long as we receive 72 hours notice, and receive a FULL refund for the tour cost, less the Cancellation Insurance Fee.  All cancellations must be made in writing, by email replying to tour Tour Reservation confirmation.  We will then reply and confirm that your request for cancellation has been received and processed.  When you receive this confirmation, the refund will typically show on your card statement within 5-7 business days.

 

Where should we meet you for the tour?

 

For our Bike Tours you will need to meet at our HQ at 1627 Niagara Stone Road.  For our Vehicle Tours we do offer hotel/B&B pick up, but if you are not staying at a Hotel or B&B in the area they you can also meet us at our HQ at 1627 Niagara Stone Road, Niagara on the Lake to begin your tour!

 

Do you have parking available?

 

Yes we have FREE parking available at our HQ at 1627 Niagara Stone Road, Niagara on the Lake, L0S 1J0

 

Which wineries will we visit on our tour?

 

We have over 15 Partner Wineries which you can find listed on our "Partner Winery" page, we visit a variety of wineries from this list on each of our tours.  We try to include a variety of wineries so you can see all that Niagara on the Lake has to offer, including larger and smaller wineries.  If you have any requests of places you would like to re-visit or wineries you have been to before and would like to see new ones, you can let us know at the time of booking and we will try our very best to accommodate requests where possible.

 

What types of vehicles do you have?

 

We like to keep our groups as small as possible so we have a number of mini-vans which accommodate 6 adults, we also have larger vehicles which we use on busy days including 9,11, and 14 Passenger vehicles.  

 

How many people will be in our group?

 

On our tours, there will be between 2 - 16 people per group depending on the bookings for that day.  We aim to have no more than 4 pick up locations (usually less) so that we can get to our first winery as efficiently as possible.  If you would like to book a private tour then you can email us at office@tourniagarawineries.com for more information on availability and pricing.

 

Weather

 

All of our tours go RAIN or SHINE…. Yes, even the Bicycle Tours!  We do not have the ability to change a Bicycle Tour to a Vehicle Tour on the day as we are normally sold out for all tours.  If you have any concerns or hesitations about taking a tour and the weather not co-operating we recommend booking a Vehicle Tour.  If the day approaches and the weather doesn’t look good then you can still reschedule your tour for any other date in the next 12 months so long as you provide 24 hours’ notice that you would like to reschedule, in writing, by email to our office

 

Payment

 

Payment is charged in FULL to the card provided at the time of submitting your tour booking. By submitting your tour reservation and providing a Credit Card Number for payment you are implying that you have read and understood the cancellation policy and are in full agreement with the terms laid out.

 

Pickup Time

 

Your estimated pick up time will be sent to you within 48 hours of us receiving your tour booking.  This time is estimated to the best of our ability. On busy days (especially weekends and during the summer months) please allow us 15 minutes either side of your estimated pick up time.  We will arrive as close to the estimated time as possible but you MUST be ready 10 minutes prior to this time!

If you are staying at a Hotel please be as close to the main doors/lobby as possible so our guide can locate you easily.  If you have not been picked up by 15 minutes after your scheduled pick up time please call our office immediately and we can advise of any potential delays we are experiencing

 

On the Day of your Tour

 

All of our tours run on a pre-booked schedule.  We advise all of the wineries of our expected arrival time and the number of people so that you can receive the best service possible at each location.  Your guide is with you for the day to ensure we stick to that schedule as closely as possible to enhance the experience of all of our guests.  Your guide will give you a 5-minute warning when we are preparing to leave each location so that you have time to make any purchases that you wish before we move on.

We request that all of our guests are aware and respectful of our schedule to ensure the enjoyment of all of the guests in your group.  We allow 30-45 minutes at each winery for your tastings, and 1 hour at the winery where we take the full facility tour.  We allocated 1.5 hours for Lunch and Dinner at our partner restaurants.  Please note on busy days these times may be extended.

 

Code of Conduct

 

We love hosting all of the guests that put their trust in us to guide them around Niagara Wine Country!  We want everyone on our tours to enjoy their day, learn about winemaking and the area, and taste some amazing local wines.

Grape Escape Wine Tours asks of you that you and your group will be respectful of other guests that may be in your group along with other patrons of the wineries and restaurants we may be visiting. 

We reserve the right to ask any individuals disrupting a tour to modify their behaviour, and in certain situations remove the individual or whole group from the tour.  In this instance, the person/s removed from the tour will be responsible for seeking transportation back to their hotel or start location and no refund will be given for any part of the tour missed.

 

Liability Waiver

 

In order to participate in all trips and activities with Grape Escape Wine Tours, you hereby agree that you will not make a claim against Grape Escape Wine Tours Inc. and give up the right to sue for any injuries or damages howsoever caused.  You acknowledge that the activities arranged by Grape Escape Wine Tours Inc involve inherent risks and dangers that may cause serious injury and possible death to participants.  If you are booking a bicycle tour, you attest that you are physically capable and sufficiently trained to ride a bicycle and that you agree to obey all Ontario Highway Traffic Act Laws.

You agree that you fully understand the risks and dangers associated with the participation of your group in the activities arranged by Grape Escape Wine Tours Inc. and ALL members of your group accept them at their own risk.

You also agree that this liability declaration limits the liability of the company (Grape Escape Wine Tours Inc.) and to the same extent limits all agents and employees of Grape Escape Wine Tours Inc. even though they are not formal parties to this agreement.

 

Changes in Schedules, Delays, or Tour Operations

 

Grape Escape Wine Tours reserves the right to change the departure time of your tour.  If we do so we will provide a minimum of 24 hours’ notice.  You agree to monitor emails from us made to the address provided on the reservation form for updates in the lead up to your tour date.

Grape Escape Wine Tours also reserves the right to change any routes, schedules, wineries, or restaurants planned to be visited during your tour without notice should situations arise where this is necessary.  All reasonable efforts will be made to honour the originally communicated plan.

 

Personal Property & Wine Purchases

 

By participating in the activities organized by Grape Escape Wine Tours, you accept that any personal property left in any vehicle, bicycle, or at any location throughout the tour can only be returned (should it be found) at the sole expense of the guest.  Grape Escape Wine Tours Inc is not responsible for any lost property throughout the duration of the tour.

We also encourage our guests to purchase any wines they enjoy throughout their tour as not all wines that you sample will be available outside of the winery boutique.  We ask all of our guests to check they have all of their correct purchases at the end of the tour before leaving their tour guide as any missing wine purchases will not be replaced.

 

How Often do you Clean & Sanitize the Vehicles?

 

Our Standard Practice has always been to Power Wash the exterior, Vacuum, and Polish the interior trim daily.  We now also conduct a spray sanitzation of all hard and soft surfaces daily.

 

Do you Sanitize the Hand Grips on the Bicycles?

 

We have always maintained a first class fleet of bicycles and pride ourselves in ensuring that they are always clean for each days tours.  We do sanitize handlebar grips after each tour, if you feel more comfortable you are welcome to bring some sanitizing spray/wipes to do this prior to use also.

 

Can I book a Private Tour for just me and my group?

 

We do offer Private Tours, you can check out our Private Tour page under the "Tours" tab on our webiste, or you can request a Private Tour quote by emaling us at office@tourniagarawineries.com

 

How many people are on each tour?

 

Currently group sizes are between 2 - 16 people.

 

Are there lots of people at the locations you visit?

Now that the wineries are back to full capacity, we anticipate the locations we visit to become increasingly busy this season, especially on weekends.  If you prefer a quieter atmosphere, we encourage you to look at a weekday, or even a Sunday, which are noth typically much quieter than Saturdays.

 

 

 

Please feel free to contact us at anytime if you have any other questions or concerns.

   

Essentially we are continuing to make every effort possible to provide a safe environment for you to join us on one of our tours this season.  If you are well and healthy and enjoy visiting Niagara Wine Country we would love to see you on one of our tours.